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Satisfaction Guarantee

Satisfaction Guarantee

Effective 02/21/17

Salts Alive is committed to serving our customers at the highest level, from product development to customer service. If you’re not completely satisfied with a product for any reason, just return the product for a full refund (less shipping and handling). Here’s how:

Time Limit:

Items may be returned for a full refund (less shipping and handling). Returned products must be received within 30 days of the Order Date. All returns will be credited back to the original payment method. Please allow two weeks for returns to be processed. An email will be sent once the return has been processed. Please note that financial institutions may take longer (up to 2 billing cycles) to reflect the transaction. For questions, please contact Customer Service at 844-303-7989.

Return Process:

Contact Customer Service to request a Return Merchandise Authorization (RMA) Number. You may use the carrier of your choice to ship your return. All returns MUST have an RMA# clearly noted on and in the return package.

To be eligible for a refund, the product should be at least 2/3 full. If the return is part of a set, return the entire set for a refund. If you redeemed a complimentary promotional item with purchase (other than a sample), please return that along with the other returned items. Please do not return items from different orders together.

Package your return in a well-padded envelope or box to prevent damage in transit. It is recommended to insure the item for full value of the item(s) being returned. Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:

Xipix Fulfillment (Returns-Salts Alive)
2323 South 3600 West
Salt Lake City, UT 84119
(801) 977-0077

Refunds will NOT be processed for returns without an RMA# clearly noted on the outside of the return package. Additionally, we will NOT accept Refused Packages, packages marked “return to sender”, or CODs for returned merchandise. Refunds will NOT be processed in any circumstance in these situations. Upon the receipt of your returned product, that includes the valid RMA number, a refund will be issued to the credit card used to make the purchase.

If you receive a damaged or defective product, please notify Customer Service within 48 hours of delivery. Please write to customersupport@saltsalive.com and include a photo of the damaged product to request a Pre-Paid Return Shipping Label, which must be used within 5 (five) business days of receipt. If possible, please use the same packaging to return the products in which they were delivered.

In the case of a fulfillment error, please notify Customer Service within 48 hours of delivery to request a Pre-Paid Return Shipping Label which must be used within 5 (five) business days of receipt. Upon proof of the error, the correct product will be immediately shipped using the same shipping method originally used.

Shipping and handling charges are refunded only if the product is damaged, defective or in the case of a fulfillment error.

Salts Alive is not responsible for lost or stolen packages, nor are we responsible for lost return shipments sent without proper tracking and insurance.

Excessive returns will not be permitted.

Misc:

We are unable to return any coupon code used at time of purchase.

SaltsAlive products received as a gift may be returned for a SaltsAlive.com credit to purchase an alternate item/exchange. To process your gift return or exchange please contact Customer Service. In order to process an exchange, please have the original order information available, including the name and address of the purchaser. Exchanges must be done within 30 days of Order Ship Date. Return shipping is the responsibility of the purchaser in addition to any cost difference if a higher priced product is selected as an exchange. If a less expensive product is selected the difference will be issued as a store credit. An account must be created to receive store credit.

Checking ‘Return Status’:

Track your package with your carrier. Once your return has been processed, a confirmation email will be sent confirming return status and refund amount. Log into “My Account” at SaltsAlive.com and select “Order Status”. Once your return has been received and processed, the returned item’s “status” will appear as “returned” and show the date and amount of refund.
Contact Customer Service for assistance at 844-303-7989.